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Transformation capabilities: Digital and Technology (LGA)
The process of designing, developing, configuring and using technology to support council outcomes. What is Digital and Technology? Digital and Technology...
Par:  thumbnail Guy Head
Dernière mise à jour:  04 mars 2024
Type:  Guide
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Transformation capabilities: Business Analysis (LGA)
Enables councils to understand their current state, to design changes and to make data-led decisions that work towards the achievement of desired outcomes. What is business analysis?   ...
Par:  thumbnail Guy Head
Dernière mise à jour:  04 mars 2024
Type:  Guide
0
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Transformation capabilities: Service Design (LGA)
An approach to designing services that improves the experience of the people using them.  What is service design? Service design is an approach to designing services that improves the experience...
Par:  thumbnail Guy Head
Dernière mise à jour:  04 mars 2024
Type:  Guide
0
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Transformation capabilities: Data Intelligence (LGA)
Data needs to be used effectively to inform and prioritise transformation activity, to track progress and to provide service, customer and organisational insights that drive and enable...
Par:  thumbnail Guy Head
Dernière mise à jour:  04 mars 2024
Type:  Guide
0
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Transformation capabilities: Finance (LGA)
Finance for transformation includes setting project and programme budgets, monitoring spend, and applying commercial acumen to the assessment of transformation initiatives. What is finance for...
Par:  thumbnail Guy Head
Dernière mise à jour:  04 mars 2024
Type:  Guide
0
Resource
Transformation capabilities: Governance and Control (LGA)
Governance and Control is the ability to manage transformation activities in a structured way that enables accountability, transparency, manages risks effectively and creates the conditions for...
Par:  thumbnail Guy Head
Dernière mise à jour:  04 mars 2024
Type:  Guide
0
Resource
Transformation capabilities: Leadership and Management (LGA)
Transformational leadership is the ability to inspire and motivate employees and stakeholders to create the conditions for successful transformation.  Transformational leaders create the...
Par:  thumbnail Guy Head
Dernière mise à jour:  04 mars 2024
Type:  Guide
0
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LGA Transformation Capacity Framework
The Transformation Capability Framework has been created with councils, for councils. It sets out ‘what good looks like’ so that councils can make sure they have the capabilities they need in place...
Par:  thumbnail Guy Head
Dernière mise à jour:  04 mars 2024
Type:  Tool
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Gloucestershire transforms access to archives
A project at Gloucestershire Archives allowing customers to register online for access to the research room and to order documents. This forms part of our Digital Channel Shift Programme.
Par:  thumbnail Guy Head
Dernière mise à jour:  04 mars 2024
Type:  Case study
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Self-service taxi licensing in Calderdale
Redesigning the taxi licensing service for delivery online. Users will be able to access licence holder records through the MyCalderdale customer account. This forms part of our Digital Channel...
Par:  thumbnail Guy Head
Dernière mise à jour:  04 mars 2024
Type:  Case study
0
Resource
Chatbots for channel shift: WasteBot
Newcastle has developed a bot that allows residents to apply for a permit to access household waste and recycling centres. This forms part of our Digital Channel Shift Programme.
Par:  thumbnail Guy Head
Dernière mise à jour:  04 mars 2024
Type:  Case study
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GOV.UK Notify for council tax reminders
Developing a service where council tax customers can opt-in to a service that sends an SMS alert when payment is due or they have an appointment. These alerts contain a link to an online account...
Par:  thumbnail Guy Head
Dernière mise à jour:  04 mars 2024
Type:  Case study
0
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Online forms and automation in council tax
Purchasing and implementing APIs to automate council tax back-office processes, starting with change of address. This will enable full end-to-end online processing.
Par:  thumbnail Guy Head
Dernière mise à jour:  04 mars 2024
Type:  Case study
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Self-service delivers channel shift in revenues
These two councils aimed to integrate forms and back office systems to allow Revenues and Benefits customers to self-serve. This forms part of our Digital Channel Shift Programme.
Par:  thumbnail Guy Head
Dernière mise à jour:  04 mars 2024
Type:  Case study
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Suffolk Council Digital Transformation
Suffolk County Council launched Cassius, their county-wide digital care service in July 2021 delivered in partnership with Alcove and Rethink Partners. This was the culmination of several years of...
Par:  thumbnail Guy Head
Dernière mise à jour:  04 mars 2024
Type:  Case study
0
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Transformation network roundtable: Learnings and opportunities from hybrid working
Coming out of the pandemic many organisations were keen to harness the benefits of hybrid working, but were also acutely aware of the need to ensure workforce wellbeing. This roundtable reflects on...
Par:  thumbnail Guy Head
Dernière mise à jour:  04 mars 2024
Type:  Case study
0
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Engaging residents in new ways with 'We Walworth' – Southwark Council
Traditional forms of consultation were not proving effective at reaching the diverse communities of Walworth, an area of Southwark undergoing rapid change. Working with a range of stakeholders,...
Par:  thumbnail Guy Head
Dernière mise à jour:  04 mars 2024
Type:  Case study
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How Hull is using tech to help children experiencing a change of social worker
Hull City Council has taken a dynamic approach to use digital technology to increase learning and improve service provision for children and young people.
Par:  thumbnail Guy Head
Dernière mise à jour:  04 mars 2024
Type:  Case study
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Resource
London Bi-Borough: digital disruption and transformation in SEND services
The Royal Borough of Kensington and Chelsea, and Westminster City Council, known as London’s Bi-Borough, adopted a collaborative approach to drive transformation in 2018 with the ambition of being...
Par:  thumbnail Guy Head
Dernière mise à jour:  04 mars 2024
Type:  Case study
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Resource
Surrey County Council: Actively directing support to those who need it most
Surrey County Council has been utilising the strength of the voluntary, community and faith sector to reach those communities that are most in need of extra support.
Par:  thumbnail Guy Head
Dernière mise à jour:  04 mars 2024
Type:  Case study
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