Type
Tout effacer
Catégories
Étiquettes
Tout effacer

Aucune entrée n'a été trouvée.

DDL search listings
Gloucestershire transforms access to archives
A project at Gloucestershire Archives allowing customers to register online for access to the research room and to order documents. This forms part of our Digital Channel Shift Programme.
Resource |
Par:  thumbnail Guy Head |
Dernière mise à jour:  04 mars 2024 |
Type:  Case study
0
Self-service taxi licensing in Calderdale
Redesigning the taxi licensing service for delivery online. Users will be able to access licence holder records through the MyCalderdale customer account. This forms part of our Digital Channel...
Resource |
Par:  thumbnail Guy Head |
Dernière mise à jour:  04 mars 2024 |
Type:  Case study
0
Chatbots for channel shift: WasteBot
Newcastle has developed a bot that allows residents to apply for a permit to access household waste and recycling centres. This forms part of our Digital Channel Shift Programme.
Resource |
Par:  thumbnail Guy Head |
Dernière mise à jour:  04 mars 2024 |
Type:  Case study
0
GOV.UK Notify for council tax reminders
Developing a service where council tax customers can opt-in to a service that sends an SMS alert when payment is due or they have an appointment. These alerts contain a link to an online account...
Resource |
Par:  thumbnail Guy Head |
Dernière mise à jour:  04 mars 2024 |
Type:  Case study
0
Online forms and automation in council tax
Purchasing and implementing APIs to automate council tax back-office processes, starting with change of address. This will enable full end-to-end online processing.
Resource |
Par:  thumbnail Guy Head |
Dernière mise à jour:  04 mars 2024 |
Type:  Case study
0
Self-service delivers channel shift in revenues
These two councils aimed to integrate forms and back office systems to allow Revenues and Benefits customers to self-serve. This forms part of our Digital Channel Shift Programme.
Resource |
Par:  thumbnail Guy Head |
Dernière mise à jour:  04 mars 2024 |
Type:  Case study
0
Suffolk Council Digital Transformation
Suffolk County Council launched Cassius, their county-wide digital care service in July 2021 delivered in partnership with Alcove and Rethink Partners. This was the culmination of several years of...
Resource |
Par:  thumbnail Guy Head |
Dernière mise à jour:  04 mars 2024 |
Type:  Case study
0
Transformation network roundtable: Learnings and opportunities from hybrid working
Coming out of the pandemic many organisations were keen to harness the benefits of hybrid working, but were also acutely aware of the need to ensure workforce wellbeing. This roundtable reflects on...
Resource |
Par:  thumbnail Guy Head |
Dernière mise à jour:  04 mars 2024 |
Type:  Case study
0