Online forms and automation in council tax

Crëwyd Gan:  thumbnail Guy Head
Diweddarwyd ddiwethaf: 04 Maw 2024
Case study

Purchasing and implementing APIs to automate council tax back-office processes, starting with change of address. This will enable full end-to-end online processing.

Tagiau: digital better use of data transformation
Category: Characteristics » Use of data and intelligence Characteristics » Use of digital and technology Change approach » Service focus Change approach » Customer focus Data maturity » Culture and structure Data maturity » Systems and tools Data maturity » Skills and capability