Map and understand a user's whole problem (Government Digital Service)
Créer par:
Guy Head
Guy Head
Dernière mise à jour:
01 mars 2024
Guide
Guidance on how to process map a service or to understand a user experience across a servive to help redesign and align teams. This also includes some quick wins you might be able to achieve.
Category:
Characteristics » Use of digital and technology
Change approach » Service focus
Change approach » Customer focus
Data maturity » Systems and tools